We work with DPD, and delivery times depend on the destination:

Portugal: 1-2 days 
Spain: 2 -3 days
France: 2 - 4 days
Netherlands / Belgium / Italy / Germany: 3 - 5 days
Switzerland: 4 - 6 days
Poland: 4 - 7 days

We deliver to Portugal, Spain, Italy, France, The Netherlands, Poland, Germany, Switzerland and Belgium. For other countries, delivery is available—just email us at office@bazacosmetics.com for more information.

Important Note for Swiss Customers: Packages shipped to Switzerland are subject to customs duties and import taxes. Recipients may be required to pay additional fees upon delivery, which are determined by Swiss customs authorities based on the package's value and contents. These charges are the responsibility of the recipient and are not included in the original purchase price or shipping cost.

We accept Visa, Mastercard, Apple Pay, and Google Pay for your convenience.

We’re here to help! 💬

You can reach our friendly customer support team via:

• Email: office@bazacosmetics.com
• Live Chat: Available on our website
• Phone: +351 924 698 779 (Mon-Fri, 9 AM - 6 PM)

We typically respond within 24 hours. 😊

Yes, you have the right to return most goods within 14 days of receiving them under EU consumer law. However, exceptions apply:
- Opened or used cosmetics: Products that have been opened, used, or are no longer in their original condition cannot be returned for hygiene reasons.
- Sealed packaging: If the seal is broken, the product is no longer eligible for return.

For more details or assistance, feel free to contact us at office@bazacosmetics.com.

Every case is unique. Please email us at office@bazacosmetics.com, and we’ll assist you.

We offer top brands like Medik8, DMK, IS Clinical, ZO Skin Health, HydroPeptide, RevitaLash, Biologique Recherche, and Mediceuticals, Jan Marini, Colorescience (available only in Portugal).

Looking for another brand or have suggestions? Write to us at office@bazacosmetics.com—we’re always happy to improve our marketplace for you.

We collaborate with official distributors, attend brand conferences, and constantly grow our expertise through additional workshops. With Baza Cosmetics, you can trust that you’re getting authentic, professionally backed skincare.

Our marketplace offers only professional-grade, expert-recommended skincare. If you’re unsure about a product, feel free to contact us at office@bazacosmetics.com for guidance.

Yes, we work directly with official distributors to ensure all products are 100% authentic and meet the highest standards.

We’re working on bringing exclusive offers and a loyalty program for our customers soon. Follow us on Instagram @baza__cosmetics__ to stay updated!

Our customer support team is here to help! Contact us at office@bazacosmetics.com, and we’ll respond as quickly as possible.

While we don’t provide in-depth consultations directly, we can help you choose the right products based on your needs. Just email us or reach out on Instagram!