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Perfect Gift for Everyone
Give the gift of choice with our premium gift cards. Perfect for any occasion, our gift cards allow your loved ones to choose from our complete range of professional skincare products.
Faqs
Frequently Asked Questions
How long does delivery take?
We work with DPD, and delivery times depend on the destination:
1-7 days
Please note that delivery times may vary due to holidays, weekends, or unexpected delays beyond our control.
What are the payment methods you offer?
We accept Visa, Mastercard, Apple Pay, and Google Pay for your convenience.
How can I contact customer service?
We’re here to help! 💬
You can reach our friendly customer support team via:
- Email: office@bazacosmetics.com
- Live Chat: Available on our website
- Phone: +351 924 698 779 (Mon-Fri, 9 AM - 6 PM)
We typically respond within 24 hours. 😊
Can I return a product?
Yes, you have the right to return most goods within 14 days of receiving them under EU consumer law. However, exceptions apply:
- Opened or used cosmetics: Products that have been opened, used, or are no longer in their original condition cannot be returned for hygiene reasons.
- Sealed packaging: If the seal is broken, the product is no longer eligible for return.
For more details or assistance, feel free to contact us at office@bazacosmetics.com.
Can I cancel or change my order after placing it?
Every case is unique. Please email us at office@bazacosmetics.com, and we’ll assist you.
Which brands are available?
We offer top brands like Medik8, DMK, IS Clinical, ZO Skin Health, HydroPeptide, RevitaLash, Biologique Recherche, and Mediceuticals, Jan Marini, Colorescience (available only in Portugal).
Looking for another brand or have suggestions? Write to us at office@bazacosmetics.com—we’re always happy to improve our marketplace for you.
Why Choose Us?
We collaborate with official distributors, attend brand conferences, and constantly grow our expertise through additional workshops. With Baza Cosmetics, you can trust that you’re getting authentic, professionally backed skincare.
How do I know which product is right for me?
Our marketplace offers only professional-grade, expert-recommended skincare. If you’re unsure about a product, feel free to contact us at office@bazacosmetics.com for guidance.
Are all your products authentic?
Yes, we work directly with official distributors to ensure all products are 100% authentic and meet the highest standards.
Do you have discounts or loyalty programs?
We’re working on bringing exclusive offers and a loyalty program for our customers soon. Follow us on Instagram @baza__cosmetics__ to stay updated!
What if I have a question about my order?
Our customer support team is here to help! Contact us at office@bazacosmetics.com, and we’ll respond as quickly as possible.
Do you offer consultations?
While we don’t provide in-depth consultations directly, we can help you choose the right products based on your needs. Just email us or reach out on Instagram!
Questions?