1. General Information

Welcome to Baza Cosmetics! By using our website and purchasing our products, you agree to abide by these Terms & Conditions. Please read them carefully before making a purchase.

For any questions or assistance, contact us at office@bazacosmetics.com.

2. Products & Brands

We offer a selection of premium skincare and beauty products from trusted brands, including:

• Medik8
• DMK
• IS Clinical
• ZO Skin Health
• HydroPeptide
• RevitaLash
• Biologique Recherche
• Mediceuticals

If you're looking for a specific brand that’s not listed, feel free to contact us at office@bazacosmetics.com—we’re always open to expanding our offerings.

3. Ordering & Payments

To place an order, simply add your desired items to the cart and proceed to checkout. We accept the following payment methods:

• Visa
• Mastercard
• Apple Pay
• Google Pay

All payments are securely processed to ensure the safety of your financial information.

4. Shipping & Delivery

We work with DPD, and delivery times are 1–7 days depending on the destination.Please note that delivery times may vary due to holidays, weekends, or unexpected delays beyond our control.

We also ship to other countries upon request. If your country is not listed, email us at office@bazacosmetics.com for more details.

5. Returns & Refunds

5.1. Right of Withdrawal (Change of Mind)

In accordance with the legislation applicable to distance selling within the European Union, customers have the right to withdraw from the purchase contract within 14 days of receiving their order, without providing any justification.

However, for health protection and hygiene reasons, sealed cosmetic products that have been opened, used, tested, or whose protective seal has been removed after delivery cannot be returned, in accordance with applicable legislation.

To be eligible for a return, products must:

• Be unopened, sealed, and show no signs of use;
• Be in perfect resale condition;
• Be returned in their original packaging, including any promotional items, gifts, or accessories.

In the event of a change of mind or withdrawal from the purchase, return shipping costs are the responsibility of the customer. Baza Cosmetics does not cover return costs for change-of-mind returns, except in cases involving company error, incorrect items, defective products, or transport-related damage.

Original shipping costs are non-refundable, unless otherwise required by applicable law.

Where applicable, refunds will be processed after receipt and inspection of the returned products, using, whenever possible, the same payment method used for the original purchase.

Baza Cosmetics reserves the right to refuse returns or proportionally reduce the refund amount if products show signs of use, damage, or missing original packaging.

5.2. Products Damaged During Transport

If the order shows visible damage to the packaging, signs of tampering, or possible transport-related damage, we recommend that the customer:

• Take photos of the outer packaging before opening;
• Record a video of the package opening process;
• Take photos of the inside packaging and received products.

Any issue related to damaged, broken, leaking, incorrect, or transport-compromised products must be reported to Baza Cosmetics within a maximum period of 3 days after delivery, accompanied by supporting photographs and/or video evidence.

Failure to report within this timeframe may compromise the validation of the incident with the shipping carrier and any possible replacement or compensation.

This timeframe applies exclusively to transport-related damage and does not affect the consumer's legal rights.

Upon receipt of the required documentation, Baza Cosmetics may require up to 5 business days to review the request.

Whenever there is an error by Baza Cosmetics, an incorrect or defective item, or confirmed transport damage, return or replacement costs will be fully covered by the company.

5.3. Return Procedure

No item should be returned without prior contact and authorization from Baza Cosmetics.

To initiate a return request or report an issue, customers must contact our official customer support channels at office@bazacosmetics.com and provide:

• Order number;
• Full name;
• Reason for the return or description of the issue;
• Supporting photographs or video evidence (when applicable).

Following an initial review, customers will receive instructions regarding the return process.

Baza Cosmetics reserves the right to refuse items returned without prior authorization or sent in breach of the instructions provided.

The estimated response time for return requests, damage claims, or complaints is 24 to 48 business hours, although this may vary during periods of high demand, weekends, public holidays, or where further investigation is required.

5.4. Unclaimed or Refused Orders

In cases where an order is:

• Refused by the recipient;
• Not collected within the timeframe established by the shipping carrier;
• Returned due to an incorrect or incomplete address provided by the customer;

Baza Cosmetics reserves the right to deduct administrative, logistical, and shipping costs from any applicable refund, where appropriate.

5.5. Non-Returnable Products

For hygiene and safety reasons, returns will not be accepted for:

• Cosmetic products that have been opened, used, tested, or unsealed;
• Products damaged due to misuse, improper storage, or negligence;
• Products showing signs of use incompatible with resale;
• Promotional items, gifts, or special offers, except where legally required or in the event of a product defect.

5.6. Individual Sensitivities & Skin Reactions

Baza Cosmetics recommends reviewing the ingredient list before use, especially for individuals with sensitive skin or a history of allergies.

Where applicable, a patch test is recommended prior to full product use.

Baza Cosmetics shall not be held liable for reactions resulting from individual sensitivities, pre-existing allergies, or improper use of the product, except where required by applicable law.

In the event of an adverse reaction, use of the product should be discontinued immediately and medical advice should be sought if necessary.

This policy does not limit any statutory consumer rights provided under applicable law.

For assistance with a return, please contact office@bazacosmetics.com.

6. User Responsibilities

By using our website, you agree to:

• Provide accurate and up-to-date information.
• Not misuse or attempt to interfere with the website’s security.
• Comply with applicable laws and regulations.

7. Warranty Disclaimer

All products sold on Baza Cosmetics are provided “as is.” While we strive to provide the best quality, we do not guarantee specific results from using our products.

8. Limitation of Liability

Baza Cosmetics is not responsible for any allergic reactions, misuse of products, or damages resulting from improper application. Please follow all usage instructions provided by manufacturers.

9. Privacy Policy

We take your privacy seriously. Your personal information is used only for processing orders and improving customer experience. We do not sell or share your data with third parties.

For details, review our full Privacy Policy.

10. Amendments & Changes

Baza Cosmetics reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page.

11. Customer Support

We strive to provide the best service possible. If you have any questions regarding our products, orders, or policies, feel free to contact us at office@bazacosmetics.com.

Thank you for shopping with Baza Cosmetics—your destination for premium, science-backed skincare! ✨